Some new, some old – but still valid – ideas on customer service in tourism
By eTN Editor Created 1 May 2015 – 10:40pm Dr. Peter E. Tarlow Hospitality, and the hospitality industry, have been around a long time. The western tradition goes back to the time of Abraham and his receiving of the three angles (messengers). Abraham’s receiving of the three messengers stands in sharp contrast to the lack…